What is Address Genie and how does it work?

Address Genie is a website that is owned and operated by Flatirons LLC. Moving is one the most stressful part of a person's entire life! Our goal is to help movers make the whole process of moving easier. We do this by breaking down your moving journey into distinct, separate chapters including "Moving Out", Moving In, Transforming Your New House to a Home, and Getting Situated in Your New Community! For each section, we offer tips as well as offers from local vendors and service providers who all are there to help you with your move!

What do I get as part of the ChangeMyAddress Service?

The Moving Genie service is a premium service that includes the following services listed and described below. Each of these services will be custom tailored to fit into the appropriate section of your moving journey!

    Email tips and offers
    Text message tips offers
    Free USPS Change of Address Service with optional junk mail opt out
    Free ByBuy.co and ByBuy app auto registration
    Location triggered tips and offers, and our exclusive, and our exclusive
    Custom Concierge Offer Service

How much does it cost?

The "AddressGenie" service is a premium service (the "ChangeMyAddress Service". AddressGenie uses an honor-based, 'Name Your Own Price' model where the total price you pay will equal the sum of (1) a USPS filing fee of $1.00, (2) an identity verification fee of $4.00, and (3) a voluntary price for the AddressGenie service. You can choose any whole dollar price you deem fair greater than $0. We do not accept $0 for AddressGenie. Our current suggested price for AddressGenie is $25. So, in this example, your total price for the ChangeMyAddress Service would equal $29.99 ($1 + $4 +$25 = $30). In this example, your card would be charged a one-time fee of $29.99 upon registration.

Can I get refunds?

Your ChangeMyAddress service is fully and unconditionally guaranteed for a period of 30 days after you place your order. Your refund right is also supported by our rock solid "No Questions Asked" policy. If you want a refund, you can:

    1. Email cs@addressgenie.co. You must include the words "Refund Request" in your email. You must also include your phone number, and the first and last name of the person who is moving and subscribing to the Service. This may or may not be the same name of the cardholder used to pay for the service, or

     2. Call (720) 279-8028. Leave a voicemail in accordance with instructions therein. You MUST spell out the first name and last name of the person who moved and for whom you wish a refund. This may or may not be the same name of the cardholder used topay for the service. Please also spell out your email address where we can email the refund details.

We typically process all refund requests within 24 hours after receipt. Refund requests received over the weekend will not be processed until the next business day. If you leave an email with your request, we will send email confirmation of all your refund details. Please note that your refund can take up to 3 to 5 business days after we process your request, for the funds to be credited to your account.

WE CANNOT HONOR OR PROCESS ANY REFUND REQUESTS RECEIVED AFTER 30 DAYS SUBSEQUENT TO THE COMPLETION OF YOUR ORDER.

How Do I cancel the service?

You can cancel any or all of your services at any time by unsubscribing from any email offer and/or replying "Stop" to any text message offer. Unsubscribing from an email offer will automatically remove you from receiving further email offers but will not unsubscribe you from text message offers. Replying "Stop" to any text message offer will automatically terminate the receipt of any future text message orders but will not unsubscribe you from email offers. To terminate location based offers and push notifications, you must adjust the appropriate notification settings from within the ByBuy app in accordance with that apps instructions.

How does your address change service work?

We offer a free change of address service with the USPS upon successful registration with the our service. Only paying customers can benefit from this free service (of course)! Just follow the instructions on the address change related pages. As a further benefit ' and unlike the USPS address change service ' we will process as many address changes for as many people as you want, including people who do not have the same last name, provided that each person is moving into the same new address. We will also pay for any and all expenses charged by the USPS, although we definitely reserve the right to change this provision if the USPS changes the amounts they charge.

IMPORTANT NOTE: THIS FREE SERVICE IS LIMITED TO INDIVIDUALS WHO ARE ALL MOVING TO THE SAME NEW ADDRESS. WE CANNOT ACCEPT CHANGE OF ADDRESS REQUESTS FOR INDIVIDUALS WHO ARE NOT INCLUDED AT THE TIME OF REGISTRATION, NOR CAN WE EDIT OR ALTER ANY REQUEST SUBSEQUENT TO THE COMPLETION OF YOUR ORDER. IF YOU WISH TO EDIT, ALTER OR DELETE YOUR ADDRESS CHANGE, YOU CAN VISIT USPS.COM FOR MORE INFORMATION.

Is ChangeMyAddress part of the United States Post Office?

No. We are in no way affiliated with the United States Post Office.

How does the personalized Concierge Offer service work?

Subscribers to the ChangeMyAddress service can take advantage of our free Custom Concierge Offer service at any time so long as they remain subscribed to our email service. You may requestoffers from any merchant or for any product or product category by emailing concierge@addressgenie.co. You must include the words "Custom Offer Request" in the subject line of your email. We will endeavor to find you the most relevant offer possible. WE EXPRESSLY DO NOT GUARANTEE THAT ANY OFFER WILL BE AVAILABLE FROM ANY SPECIFIC MERCHANT OR FOR ANY SPECIFIC PRODUCT OR PRODUCT CATEGORY AT THE TIME OF YOUR REQUEST. We will respond within 24 hours to every request with the best offers we can find that match or relate to your request.

How do you use my customer information?

We use your information to provide our services. We will use your email address to send periodic and hopefully contextually relevant offers and tips. We will use your mobile number to send timely, contextually relevant offers and tips via text message. If you download the ByBuy app and grant the location service, we will use the app to send you offers triggered by your location or by your position along your moving journey! You can learn more by reading our Privacy Policy

How do I contact you?

No. We are in no way affiliated with the United States Post Office.

For any questions related to our service, please email cs@addressgenie.co
For questions related to refunds, please email cs@addressgenie.co or call (720) 279-8028
For personalized offers, please email concierge@addressgenie.co