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Refund Policy

We want you to love our service as much as we love helping take some of the stress out of moving for our customers. But if you're not satisfied, we offer a "No Questions Asked" refund policy within 30 days of your order.

We will refund the amount you paid less a $5.00 fee to cover the costs of processing your order. These costs include the $1.00 filing fee with the United States Postal Service plus the costs of verifying your identity and paying our employees who do the processing. Please note, we cannot process any refunds after the 30-day period from your order placement, sorry!

Please note, we cannot process any refunds after the 30-day period from your order placement, sorry!

If you want a refund please send an email to

support@addressgenie.co​

Please include your name and transaction ID – which you can find in your original confirmation email – as well as the words "Refund Request" in the email.

The full legal terms of our refund policy can be found here. WE CANNOT HONOR OR PROCESS ANY REFUND REQUESTS RECEIVED 30 DAYS AFTER SUBSEQUENT PROCESSING OF YOUR ORDER.

Flatirons LLC dba AddressGenie

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This website is not affiliated with the U.S. Government or U.S. Postal Service.

Addressgenie© is a private company that offers a global, address changing concierge service. We file your new address with the USPS©, with all your companies and with all your personal contacts. In this capacity, we act as an agent on behalf of our customers when fulfilling change of address requests with the USPS© and their companies. WE ARE NOT AFFILIATED IN ANY WAY WITH THE USPS©. AddressGenie fees vary depending the level of service. We charge a 1-time fee of $9.95 for the USPS notification service and we charge $15.00 for each of our company and contacts notification services. Please note that if you only want to file your address change with the USPS, you can do so by visiting https://www.usps.com. The USPS online service costs $1.05. It is a user's responsibility to file proper personal data and moving details with us in order for our agents to properly facilitate a valid change of address with the USPS© and with your companies. All users are subject to our website's Terms and Conditions and Privacy Policy. All references to and trademarks of the USPS used on this site are the exclusive property of the United States Postal Service. We expressly disclaim ownership of any products or services belonging to the USPS.