Refund Policy
We want you to love our service as much as we love helping take some of the stress out of moving for our customers. But if you're not satisfied, we offer a "No Questions Asked" refund policy within 30 days of your order.
We will refund the amount you paid less a $5.00 fee to cover the costs of processing your order. These costs include the $1.00 filing fee with the United States Postal Service plus the costs of verifying your identity and paying our employees who do the processing. Please note, we cannot process any refunds after the 30-day period from your order placement, sorry!
Please note, we cannot process any refunds after the 30-day period from your order placement, sorry!
If you want a refund please send an email to
cs@addressgenie.co.
Please include your name and transaction ID — which you can find in your original confirmation email — as well as the words "Refund Request" in the email.
The full legal terms of our refund policy can be found here. WE CANNOT HONOR OR PROCESS ANY REFUND REQUESTS RECEIVED 30 DAYS AFTER SUBSEQUENT PROCESSING OF YOUR ORDER.