Question 1

How does AddressGenie work?

Accepted Answer

AddressGenie is a 3-step process: (1) You sign up and tell us your old and new addresses, (2) We file your official USPS Change of Address form the same day, and (3) We notify all your selected companies (banks, utilities, insurance, subscriptions, etc.) within 5-7 business days. You track everything in your personal dashboard and receive confirmations as each update completes.

Question 2

How long does the process take?

Accepted Answer

USPS filing happens the same day you sign up. Your mail forwarding starts in 7-10 business days. Company notifications are sent within 5-7 business days, with most updates completing within 2-3 weeks. You'll receive confirmation emails as each step completes.

Question 3

How much does AddressGenie cost?

Accepted Answer

Individual plans start at $XX (includes the $1.10 USPS filing fee). Family plans are $XX (covering everyone with the same last name). Business address changes are $XX. This is a one-time payment with no subscriptions or hidden fees. You get USPS filing, unlimited company notifications, contact email templates, tracking dashboard, and customer support.

Question 4

Is AddressGenie legitimate?

Accepted Answer

Yes! AddressGenie is a USPS Official Partner and has helped over [X] families change their addresses since [year]. We maintain an A+ BBB rating and 4.8/5 stars on TrustPilot. We use 256-bit SSL encryption (the same security level as major banks) and are [SOC 2 certified / PCI compliant]. We never sell your data to third parties.

Question 5

Do I still need AddressGenie if I already filed with USPS?

Accepted Answer

Yes! USPS only forwards your mail temporarily (12 months max for first-class mail). They do NOT notify your companies about your new address. That means your banks, credit cards, insurance companies, utilities, and subscriptions will keep sending mail to your old address after forwarding expires. AddressGenie handles the critical step of notifying all these companies directly, which you'd otherwise need to do manually (20+ hours of work).

Question 6

Which companies does AddressGenie update?

Accepted Answer

We update 100+ companies across all major categories: All major banks and credit cards, Insurance providers (auto, home, life, health), Utilities (electric, gas, water, internet), Subscription services (streaming, magazines, memberships), Government agencies (IRS, Social Security, Medicare), Loyalty programs (airlines, hotels, retail), Investment accounts, and more. You can also add custom companies not on our list, and we'll contact them on your behalf.

Question 7

How long does USPS mail forwarding last?

Accepted Answer

USPS mail forwarding duration depends on the mail class: First-class mail (letters, bills, statements) forwards for 12 months. Magazines, newspapers, and periodicals forward for only 60 days. Catalogs and direct mail advertisements are never forwarded. After these timeframes, mail sent to your old address gets returned to sender with 'Moved, Left No Address.' This is why updating your address directly with all companies is critical—you can't rely on forwarding forever.

Question 8

What if something goes wrong with my address change?

Accepted Answer

We offer a 30-day guarantee. If a company doesn't update your address, contact us and we'll re-notify them at no charge. We'll provide proof of our notification attempt (email timestamp or call log) and continue working until it's resolved. Your tracking dashboard shows the status of every update in real-time, so you always know what's happening with your address change.

Question 9

What is AddressGenie?

Accepted Answer

AddressGenie is the world's only Integrated Address Changing Service—a complete 1-stop solution that handles all 3 steps of changing your address in minutes. Step 1: We file your official USPS Change of Address. Step 2: We notify all your companies and service providers. Step 3: We provide email templates to notify all your personal contacts. Most people spend 20+ hours manually updating their address. AddressGenie does it all in minutes, saving you time and ensuring nothing gets missed.

Question 10

Why do I need to file a change of address?

Accepted Answer

All people who move need to file a change of address with the United States Postal Service (USPS). This tells the Post Office to forward mail sent to your old address to your new address. Filing a change of address ensures you won't miss important bills, checks, statements, or other correspondence. It helps protect your credit rating and prevents identity theft. If the Postal Service doesn't know you've moved, mail continues going to your old address where it could end up in the wrong hands.

Question 11

How does AddressGenie work?

Accepted Answer

AddressGenie works in 3 simple steps: (1) Sign Up: Tell us your old address, new address, and move date. Select which companies you want us to notify from our list of 100+ options. (2) We File with USPS: We submit your official Change of Address form to USPS the same day. You'll receive confirmation from USPS via email. (3) We Notify Companies: We contact all your selected companies using their official change-of-address processes. You track progress in your dashboard and receive confirmation emails as updates complete. The entire process takes minutes for you, but saves 20+ hours of manual work.

Question 12

What are the 3 steps to changing my address?

Accepted Answer

Changing your address completely requires 3 separate steps: Step 1: File a Change of Address request with the Post Office (so they forward your mail). Step 2: Contact ALL your companies and service providers to update them with your new address (because USPS doesn't notify them). Step 3: Contact all your friends, family, and important contacts to let them know your new address. Most people only do Step 1 and forget Steps 2 and 3, which leads to missed mail and problems down the road. AddressGenie handles all 3 steps for you in one place.

Question 13

What happens after I sign up?

Accepted Answer

Here's the timeline after you sign up: Same Day: We file your USPS Change of Address form. Within 24 hours: You receive USPS confirmation at both your old and new addresses (by email and physical mail). Within 5-7 business days: We send notifications to all your selected companies. 7-10 business days: Your USPS mail forwarding begins. 2-3 weeks: Most company updates are confirmed complete. Throughout the process, you receive email updates and can track everything in your personal dashboard at any time.

Question 14

Can I use AddressGenie if I already filed with USPS?

Accepted Answer

Absolutely! Many customers use AddressGenie specifically for the company notification service. When you sign up, you can skip the USPS filing step and we'll focus only on notifying your companies. This is valuable because USPS forwarding is only temporary (12 months max), but updating companies directly ensures your mail goes to the right place permanently. You'll still get the tracking dashboard, confirmation emails, and customer support.

Question 15

Is this different from moversguide.usps.com?

Accepted Answer

Both AddressGenie and MoversGuide are USPS Official Partners, meaning we're both authorized to file your Change of Address with USPS. The key difference is what happens after the USPS filing: MoversGuide focuses primarily on the USPS filing and may offer some moving-related services. AddressGenie provides a complete 3-in-1 solution: (1) USPS filing, (2) Direct notifications to 100+ companies (banks, utilities, insurance, subscriptions), and (3) Contact notification templates. If you just need USPS filing, either service works. If you want to skip the 20+ hours of manually updating companies, AddressGenie is the comprehensive solution.

Question 16

Which companies does AddressGenie update?

Accepted Answer

We update 100+ companies across these categories: Financial: All major banks (Chase, Bank of America, Wells Fargo, etc.), credit cards (Visa, Mastercard, Amex, Discover), investment accounts. Insurance: Auto, home, renters, life, health insurance from all major providers. Utilities: Electric, gas, water, internet, cable, phone providers. Subscriptions: Streaming services (Netflix, Hulu, Spotify), magazines, meal kits, software subscriptions. Government: IRS, Social Security Administration, Medicare, state tax agencies. Loyalty Programs: Airline miles, hotel points, retail rewards programs. And many more. You'll see the complete list during signup, and you can add custom companies too.

Question 17

Can I choose which companies to update?

Accepted Answer

Yes! You have complete control. During signup, you'll see our list of 100+ companies organized by category. Check the boxes for companies you want us to notify—leave unchecked any you want to handle yourself. You can also add custom companies not on our list by providing their name and contact information. We'll contact them on your behalf and confirm the update. This gives you flexibility to handle some companies yourself (like your employer) while we handle the tedious ones.

Question 18

How do you notify my companies?

Accepted Answer

We use each company's official change-of-address process, which varies by company: Online portals: We submit address changes through secure company websites using the information you provide. Dedicated phone lines: We call companies that require phone verification (we may ask you to verify certain details). Secure forms: We submit official change-of-address forms via email, fax, or mail to company-specific addresses. We verify each update is processed and provide you with confirmation. For companies with complex requirements, we guide you on what additional steps you may need to take (like logging into your account to verify the change).

Question 19

What if a company isn't on your list?

Accepted Answer

No problem! During signup, you can add unlimited custom companies to your 'Custom Requests' list. Just provide: Company name, Account number (if applicable), and their contact information (if you have it). We'll research the company's change-of-address process and contact them on your behalf within 5-7 business days. You'll receive confirmation once the update is complete. This ensures you don't have to manually contact any company, even if they're not in our database.

Question 20

Do you update driver's license and voter registration?

Accepted Answer

No—driver's license and voter registration require in-person or state-specific online processes that we cannot complete on your behalf. However, we provide you with direct links and step-by-step instructions for your specific state's DMV and voter registration portals. These typically take 5-10 minutes to complete yourself online. Some states allow you to update your driver's license during your next renewal, but we recommend updating it within 30 days of moving to comply with state laws.

Question 21

Will you update my car insurance and home insurance?

Accepted Answer

Yes! We notify all major insurance providers including auto, home, renters, life, and health insurance companies. Important note: When you change addresses, your insurance rates may change based on your new location (especially auto insurance, which varies by ZIP code). Your insurance company will update your policy and may adjust your rates accordingly. They'll send you confirmation of the changes. If you have questions about rate changes, contact your insurance provider directly—they'll explain how your new location affects your premium.

Question 22

Can AddressGenie help with utility setup at my new place?

Accepted Answer

We notify your current utility providers (electric, gas, water, internet, cable) to disconnect service at your old address or transfer it if possible. For setting up utilities at your new location, providers vary by area, so we provide you with contact information for the local utility companies serving your new address. Many utility companies require you to call or go online to set up new service, as they need to verify your identity and schedule installation appointments. We make this easy by giving you the exact contact info you need.

Question 23

What about my email, social media, and online accounts?

Accepted Answer

We can update select accounts like Amazon, online banking, and certain subscription services. For email accounts (Gmail, Outlook, iCloud) and social media (Facebook, Instagram, LinkedIn), these require your direct login for security reasons—we cannot access password-protected accounts. However, we provide easy step-by-step instructions and reminder emails so you can quickly update these yourself. Most take just 1-2 minutes per account. We make it as painless as possible by telling you exactly where to go and what to click.

Question 24

Do you handle business address changes?

Accepted Answer

Yes! We offer a dedicated Business Address Change service. This includes: Filing your business USPS Change of Address, Notifying your business vendors and suppliers, Updating business bank accounts and credit accounts, Notifying key business service providers (payroll, accounting software, etc.), Updating business licenses and permits (we provide guidance on state-specific requirements). Business plans are priced separately from individual/family plans. Contact us for a custom quote based on your business needs.

Question 25

How much does AddressGenie cost?

Accepted Answer

Our pricing is simple and transparent: Individual Plan: $XX (one person moving). Family Plan: $XX (everyone with the same last name at the same address). Business Plan: $XX (business address changes). All plans include: USPS Change of Address filing ($1.10 fee included), Notifications to unlimited companies, Personal contact email templates, Tracking dashboard, Customer support via email, phone, and chat. This is a one-time payment—no subscriptions, no recurring charges, no hidden fees.

Question 26

Is there a family discount?

Accepted Answer

Yes! Our Family Plan covers everyone in your household with the same last name for just $XX—that's a savings of $XX compared to purchasing individual plans. The Family Plan includes one USPS Change of Address filing that covers all family members with the same last name. If family members have different last names (common with blended families), you'll need to file separate orders for each last name. We can help you determine the most cost-effective option—just contact us if you're unsure.

Question 27

What's included in the price?

Accepted Answer

Everything you need for a complete address change: USPS Change of Address filing (includes the $1.10 USPS verification fee), Notifications to unlimited companies (100+ in our database, plus any custom companies you add), Personal contact notification templates (pre-written emails to send to friends/family), Tracking dashboard (real-time updates on every notification status), Confirmation emails (as each step completes), Customer support (email, phone, and live chat during business hours), 30-day guarantee (we'll re-notify any company that doesn't update). There are no additional fees or surprise charges.

Question 28

Are there any hidden fees?

Accepted Answer

No. The price you see is the price you pay—one flat fee that covers everything. The only potential additional cost would be if you choose to purchase USPS Premium Forwarding Service (approximately $21/week), which is optional and provides mail scanning and forwarding of all mail classes including packages. This is ordered separately through USPS.com after your regular forwarding starts. AddressGenie itself has zero hidden fees, no subscriptions, and no upsells. You pay once, we handle everything.

Question 29

Do you offer refunds?

Accepted Answer

Yes, we have a clear refund policy: Before USPS Filing: 100% refund if we haven't submitted your USPS Change of Address form yet. After USPS Filing: We refund our service fee minus the $1.10 USPS filing fee (which is non-refundable as it's been submitted to USPS). To request a refund, contact us at [email] or [phone] with your order number. Most refunds are processed within 3-5 business days. We want you to be completely satisfied with AddressGenie, so if you have any issues, please reach out and we'll make it right.

Question 30

Can I get a receipt for reimbursement?

Accepted Answer

Absolutely! You'll receive an email receipt immediately after purchase that includes your order number, itemized charges, payment method, and date of service. You can also download a PDF receipt anytime from your AddressGenie dashboard by logging in at [URL] and clicking 'Billing' or 'Order History.' Many employers reimburse moving-related expenses, so we make sure your receipt has all the details you need for expense reports. If you need a customized receipt or invoice, just contact our support team.

Question 31

Is my personal information safe with AddressGenie?

Accepted Answer

Yes. We take your security extremely seriously: 256-bit SSL encryption: All data transmitted to/from our servers uses the same encryption level as major banks. SOC 2 Type II Certified: We undergo annual third-party security audits to verify our data protection practices. PCI Compliant: We meet all Payment Card Industry standards for handling payment information. Secure servers: Your data is stored on encrypted servers with 24/7 monitoring and intrusion detection. Limited access: Only authorized AddressGenie staff processing your order can access your information. No data selling: We never sell, rent, or share your personally identifiable information with third parties for marketing purposes. You can read our complete Privacy Policy at [URL] for full details.

Question 32

What information do you need from me?

Accepted Answer

To complete your address change, we need: Basic Information: Full legal name (as it appears on your mail), Old address (including apartment/unit number if applicable), New address (including apartment/unit number if applicable), Move date (when you want forwarding to begin), Email address and phone number. For USPS Filing: Last 4 digits of your Social Security Number OR Credit/debit card for identity verification (USPS requirement, not ours). For Company Notifications: List of companies you want us to contact (you select from our list), Account numbers or policy numbers (if you have them handy—not always required). We only collect information necessary to complete your address change. We never ask for full Social Security Numbers, passwords, or unnecessary personal details.

Question 33

Why does USPS require my credit card or SSN?

Accepted Answer

This is a USPS security requirement, not an AddressGenie requirement. USPS requires identity verification to prevent fraud and unauthorized address changes. They use one of two methods: Credit/Debit Card Verification: USPS charges $1.10 to your card and verifies you're the cardholder. This protects against scammers trying to redirect your mail. Last 4 Digits of SSN: Alternative verification method if you prefer not to use a card. These requirements apply whether you file with USPS directly, through AddressGenie, or through any other USPS partner. It's a federal requirement designed to protect you from mail fraud and identity theft. Your information goes directly to USPS's secure system—AddressGenie never sees or stores your full credit card number or SSN.

Question 34

Do you store my credit card information?

Accepted Answer

No. We never see or store your full credit card number. Here's how it works: For payment to AddressGenie: We use Stripe, a PCI-compliant payment processor. Your card details go directly to Stripe's secure servers, never to AddressGenie. For USPS verification: Your card information goes directly to USPS's secure system for the $1.10 verification charge. We never have access to this information. After your order is processed, we only retain the last 4 digits of your card (for your records) and the card brand (Visa, Mastercard, etc.). We cannot process additional charges without your explicit authorization. This architecture ensures maximum security and protects you from potential data breaches.

Question 35

Who has access to my information?

Accepted Answer

Only authorized AddressGenie staff members who need to process your address change can access your information. This includes: Customer Service Representatives: To answer your questions and provide support. Address Change Specialists: To contact companies on your behalf and process your requests. Technical Support: Only when troubleshooting specific account issues. All employees sign strict confidentiality agreements and undergo background checks. We use role-based access controls, meaning employees only see information necessary for their specific job function. We never share your information with: Third parties for their marketing purposes, Companies not selected by you for address updates, Any external parties except as required by law (e.g., subpoena). Your data is YOUR data. We're just the secure service handling it on your behalf.

Question 36

How do I delete my account and data?

Accepted Answer

You have the right to request deletion of your account and personal data at any time. To request deletion: Email us at [email] with 'Data Deletion Request' in the subject line, Include your full name and email address associated with your account, We'll verify your identity and process your request. Within 30 days, we will: Delete your personal information from our active systems, Remove your data from our backups within 90 days, Send you confirmation of deletion. Note: We may retain certain information as required by law (e.g., transaction records for tax purposes, typically 7 years) or to resolve disputes. This complies with GDPR and CCPA data protection regulations. Your right to data deletion is protected by law.

Question 37

Is AddressGenie legitimate? Can I trust this service?

Accepted Answer

Yes! AddressGenie is a USPS Official Partner and a legitimate, established business. Here's proof: USPS Official Partner: We're authorized by USPS to file Change of Address forms on your behalf. Track record: We've successfully helped [X] customers since [year]. Ratings & Reviews: A+ rating with the Better Business Bureau, 4.8/5 stars on TrustPilot with [X] reviews, Verified customer testimonials on our website. Security certifications: SOC 2 Type II certified, PCI compliant, 256-bit SSL encryption. Transparent: Our physical address, phone number, and support team are readily available. You can verify our USPS partnership at [URL] and read hundreds of real customer reviews. We've been in business for [X] years helping people just like you. If you have any concerns, call us at [phone] and speak with a real person—we're happy to answer any questions.

Question 38

How long does USPS mail forwarding last?

Accepted Answer

USPS mail forwarding duration varies by mail class: First-Class Mail (letters, bills, statements): 12 months. Periodicals (magazines, newspapers, newsletters): 60 days. Packages: Forwarded for 12 months if they can be forwarded. Marketing Mail (catalogs, ads): NOT forwarded at all. After these time periods, mail sent to your old address is returned to the sender marked 'Moved, Left No Address.' This is why it's critical to update your address directly with all your companies—you can't rely on forwarding forever. Source: USPS.com Change of Address FAQs

Question 39

What happens after mail forwarding expires?

Accepted Answer

After your forwarding period ends (12 months for first-class, 60 days for periodicals), any mail sent to your old address will be: Returned to sender with 'Moved, Left No Address' notation, OR Delivered to whoever currently lives at your old address (potentially a privacy/security risk). This is why AddressGenie's company notification service is so important. If your bank, insurance company, or credit card company never updated your address in their system, they'll keep mailing statements to your old address after forwarding expires. Those statements could end up in the wrong hands, leading to: Identity theft risk, Missed bills (late fees, credit damage), Lost checks or important documents. By updating your address directly with every company, you ensure mail goes to the right place permanently—no reliance on temporary forwarding.

Question 40

Can I extend mail forwarding beyond 12 months?

Accepted Answer

No. USPS maximum forwarding periods cannot be extended: First-class mail: 12 months (maximum), Periodicals: 60 days (maximum), Marketing mail: Never forwarded. However, you have two options if you need longer-term mail management: File a new Change of Address: If you're moving again within 12 months, file a new USPS form with your newest address as the 'new address' and your current address as the 'old address.' Purchase USPS Premium Forwarding Service: Costs approximately $21/week and provides mail scanning + forwarding of ALL mail classes (including packages and marketing mail) for as long as you pay. Order at USPS.com. The best solution is to update your address directly with all companies so you don't need forwarding at all—that's exactly what AddressGenie does for you.

Question 41

What's the difference between temporary and permanent address changes?

Accepted Answer

When filing a USPS Change of Address, you choose between: Permanent Change of Address: Use this if you're moving permanently and do NOT plan to return to your old address. Mail forwarding lasts the full duration (12 months for first-class mail). USPS keeps your new address on file indefinitely. Most people moving to a new home use this option. Temporary Change of Address: Use this if you're moving temporarily and plan to return to your old address within 6 months (e.g., seasonal snowbirds, students, long-term travel). Mail forwarding lasts up to 6 months, then automatically stops. Mail will resume going to your original address after the temporary period ends. Important: If you file 'Temporary' but decide to stay at the new address permanently, you'll need to file a new 'Permanent' Change of Address form. If you're unsure, choose 'Permanent'—it's easier to file another form later than to deal with mail going back to the wrong address.

Question 42

What mail does USPS NOT forward?

Accepted Answer

USPS does NOT forward several categories of mail: Marketing Mail: Catalogs, coupon mailers, advertising flyers, direct mail promotions. Packages marked 'Do Not Forward': Some businesses specifically request packages not be forwarded. Government mail with restrictions: Certain IRS, court, or legal documents may not be forwarded for security reasons. Mail without proper addressing: If mail doesn't have a clear return address or forwarding endorsement. Periodicals after 60 days: Magazines and newspapers stop forwarding after just 2 months. This means you could miss important catalogs, promotional offers, or other mail if you don't update your address directly with these senders. AddressGenie ensures you update the sender, not just rely on forwarding, so nothing gets lost.

Question 43

How do I get Premium Mail Forwarding?

Accepted Answer

USPS Premium Forwarding Service is an optional upgrade you can purchase in addition to regular forwarding: Cost: Approximately $21 per week (pricing varies by location). What it includes: Forwarding of ALL mail classes (including marketing mail and catalogs that regular forwarding doesn't cover), Mail scanning service (see images of your mail envelopes before they're forwarded), Package forwarding (even large packages), Weekly forwarding (rather than as mail arrives). How to order: After your regular USPS Change of Address is processed, visit USPS.com and search for 'Premium Forwarding Service,' Enter your confirmation number from your Change of Address, Choose your forwarding schedule and payment plan. Premium Forwarding is useful for people who: Need extended forwarding beyond the standard periods, Want to see all their mail before it's forwarded, Are moving internationally, Need comprehensive mail coverage. Most people don't need Premium Forwarding if they update their companies directly (which AddressGenie does for you).

Question 44

What's the difference between forwarding and updating my address?

Accepted Answer

Forwarding vs. Updating—they're NOT the same thing, and you need both: USPS Mail Forwarding (Temporary): USPS redirects mail from your old address to your new address, Lasts 12 months for first-class mail, 60 days for periodicals, Does NOT tell the sender your new address—they still have your old address in their system, Expires after the time limit, then mail returns to sender. Address Updating (Permanent): You (or AddressGenie) contact each company directly, They update your new address in THEIR system permanently, Future mail is sent directly to your new address (no forwarding needed), No expiration—your address stays updated in their records. Think of forwarding as a temporary safety net while you update. Forwarding catches mail during the transition, but updating ensures companies send mail to the correct address from now on. Most people only do forwarding and forget to update—this causes problems when forwarding expires. AddressGenie handles both for you.

Question 45

What if I'm moving multiple times?

Accepted Answer

If you're moving multiple times within a short period, here's how it works: Scenario 1: Moving twice within 12 months: File a new USPS Change of Address with your newest address as the 'new address,' Your most recent 'new address' becomes the 'old address' on the new form, USPS will forward from Address A → Address B → Address C (chained forwarding). Scenario 2: Moving again after 12 months: Same process—file a new Change of Address with your current address as 'old' and your newest address as 'new.' For each move, you'll need a separate AddressGenie order to notify companies of the new address (companies don't automatically know about subsequent moves). Cost savings: Contact us if you're moving multiple times within 6 months—we offer discount codes for repeat customers. Pro tip: If you know you'll be moving frequently (military families, corporate relocations, etc.), consider using a permanent mailing address service or USPS PO Box that doesn't change when you move.

Question 46

How long does the whole process take?

Accepted Answer

Here's the complete timeline: Same Day You Sign Up: We file your USPS Change of Address form. Within 24 Hours: You receive USPS confirmation via email and mail (sent to both old and new addresses). 5-7 Business Days: We send notifications to all companies you selected. 7-10 Business Days: Your USPS mail forwarding begins (mail sent to your old address starts getting forwarded). 2-3 Weeks: Most companies confirm they've updated your address in their systems. Ongoing: Some companies may take 1-2 billing cycles to reflect the change on statements. You'll receive email updates at each stage and can track everything in real-time via your AddressGenie dashboard. Most customers see 90% of updates completed within the first month.

Question 47

When should I change my address before moving?

Accepted Answer

Ideal timing depends on your moving situation: Best Practice: File 2-3 weeks before your move date. This gives USPS time to start forwarding before you move, Gives companies time to update their systems before your next billing cycle, Ensures no interruption in mail delivery. Minimum: File at least 7-10 days before moving (USPS needs this much time to start forwarding). Too Early?: You can file up to 30 days in advance. If you file too early, you might get forwarded mail before you're ready at your new address. When setting your move date during signup, choose the date you want mail forwarding to BEGIN—this is typically your move-in date or shortly before. Pro tip: If you're closing on a home, file your address change the day after closing to ensure it starts on time. AddressGenie processes your order the same day you submit it, so timing is in your control.

Question 48

How does one normally file a USPS change of address?

Accepted Answer

There are three ways to file a USPS Change of Address: 1. Online (Fastest): Visit USPS.com or a USPS partner site like AddressGenie, Fill out a one-page form with old/new addresses and move date, Pay $1.10 for identity verification (credit/debit card charge), Confirmation sent immediately via email, Takes 5-10 minutes. 2. In-Person at Post Office (Free but time-consuming): Visit any Post Office location, Request a 'PS Form 3575' (Change of Address form), Fill out the paper form and submit to clerk, FREE, but requires 30-60+ minutes (travel time + waiting in line), Confirmation mailed to old and new addresses within 7-10 days. 3. Mail-In (Slowest): Pick up a PS Form 3575 from any Post Office, Fill it out at home and mail it back, FREE but takes 7-10 days to process. Most people choose online filing because it's fastest, most convenient, and provides instant confirmation. AddressGenie adds the benefit of also notifying your companies—not just USPS.

Question 49

What are the different types of address changes?

Accepted Answer

USPS recognizes three types of Change of Address filings: 1. Individual Change of Address: One person moving, Use if you're moving alone or if family members have different last names, If you receive mail under multiple names (maiden name, nickname), file a separate form for each name. 2. Family Change of Address: Entire household moving (everyone with the SAME last name), One form covers all family members sharing that last name, Example: The 'Smith Family' covers John Smith, Jane Smith, and Emma Smith, If some family members have different last names, they need separate Individual filings. 3. Business Change of Address: Business relocating to a new address, All mail sent to the business name gets forwarded, Individual or Family orders cannot include business addresses—USPS will reject them, Existing or former employees cannot have their 'personal' mail forwarded from a business. Important: When filing Family Change of Address, EVERYONE with that last name at the address gets their mail forwarded—even if they're not moving. Make sure all family members with the same last name are actually moving together.

Question 50

Can I do this online or do I need to go to the post office?

Accepted Answer

You can do everything online—no need to visit a Post Office. Online Change of Address (via AddressGenie or USPS.com): Pros: Takes 5-10 minutes, Instant confirmation, Same-day processing, Can do it from home 24/7, Confirmation sent via email immediately. Cons: Costs $1.10 (USPS identity verification fee). In-Person at Post Office: Pros: FREE (no $1.10 charge). Cons: Time-consuming (30-60+ minutes with travel and waiting), Post Office hours only (not 24/7), Slower confirmation (7-10 days by mail). 99% of people choose online filing because the time savings are worth far more than $1.10. Plus, with AddressGenie, you get the added benefit of company notifications—not just USPS filing—making online the clear winner.

Question 51

When does USPS mail forwarding actually start?

Accepted Answer

USPS mail forwarding begins 7-10 business days after you file your Change of Address form. Here's the timeline: Day 1: You file your Change of Address (online or in-person), Day 2-3: USPS processes your request and sends confirmation to your old and new addresses, Day 7-10: Mail forwarding begins—mail sent to your old address starts being redirected to your new address, Day 11+: Forwarded mail arrives at your new address. Important notes: The 'move date' you select during signup is when you want forwarding to BEGIN, not the date you submit the form. If you're moving on June 15th, file your Change of Address by June 5th-8th to ensure forwarding starts on time. You can file up to 30 days in advance by selecting a future move date. Confirmation letters from USPS will arrive at both addresses within 3-5 days of filing—this confirms your forwarding is set up correctly. If you need forwarding to start sooner, file as early as possible. USPS cannot expedite the 7-10 day processing time.

Question 52

How do I track my address change progress?

Accepted Answer

You can track everything in real-time through your AddressGenie dashboard: Login: Visit [URL] and sign in with your email and password, Dashboard Overview: See your USPS filing status (Submitted, Confirmed, Active), View all companies you selected for notification, Check status of each company (Pending, Notified, Confirmed), Review timeline of completed actions. Email Updates: You'll also receive email notifications at key milestones: USPS form submitted, USPS confirmation received, Company notifications sent, Individual company updates confirmed. Mobile Access: Your dashboard is mobile-responsive—check progress from your phone anytime. If you ever have questions about a specific company's status, click on it in your dashboard for details, or contact our support team at [email] or [phone]. We're here to help ensure every update completes successfully.

Question 53

What if I entered the wrong address?

Accepted Answer

Contact us immediately at [email] or [phone] with your order number and the correct address. Timing matters: Before USPS Filing (same day you order): We can update your address at no charge. Simply reply to your confirmation email or call us right away. After USPS Filing: Once we've submitted your form to USPS, it cannot be canceled or modified. You'll need to file a NEW Change of Address with USPS with the correct information. We can process a new AddressGenie order at a discounted rate. The sooner you catch the error, the better. If you notice the mistake on your USPS confirmation email (sent within 24 hours), contact us immediately. We'll help you determine the best course of action and minimize any disruption to your mail forwarding. Pro tip: Double-check your addresses before submitting your order. Even a small typo (wrong apartment number, misspelled street name) can cause mail delivery issues.

Question 54

What if a company didn't update my address?

Accepted Answer

We offer a 30-day guarantee. If a company doesn't update your address, here's what to do: Check Your Dashboard: Log in and verify the company's status—it may still be processing (some companies take 1-2 billing cycles). Contact Us Within 30 Days: Email [email] or call [phone], Provide your order number and the company name, We'll investigate and re-notify the company at no additional charge. What We'll Do: Contact the company again using an alternative method (phone call instead of online form, escalation to supervisor, etc.), Provide you with proof of our notification attempts (email timestamps, call logs, screenshots), Continue working until the update is confirmed. If the company requires additional information from you (like logging into your account to verify the change), we'll guide you through exactly what to do. Our goal is 100% success rate—we don't stop until your address is updated everywhere.

Question 55

I'm still receiving mail at my old address. Why?

Accepted Answer

There are several common reasons: 1. USPS Forwarding Hasn't Started Yet (Most Common): Forwarding begins 7-10 business days after filing—not immediately, Check your USPS confirmation email for your 'start date,' Mail sent during the first week may still go to your old address. 2. Company Hasn't Updated Their Records: Some companies take 1-2 billing cycles to process address changes (30-60 days), Check your AddressGenie dashboard to see if the company update is still pending, Contact the company directly to confirm they received our notification. 3. Mail Type Isn't Forwarded: Catalogs and marketing mail are NOT forwarded by USPS, even with an active Change of Address, You'll need to contact these companies directly to update. 4. New Resident Receiving Your Mail: If someone moved into your old address before forwarding started, they might be getting your mail, Contact USPS customer service at 1-800-ASK-USPS to verify your forwarding is active. 5. Old Address Still in Sender's System: If the sender's database hasn't updated yet, they'll keep mailing to the old address until their next system refresh. If you're consistently receiving mail at the old address after 2 weeks, contact us and we'll investigate. Provide the company name and we'll ensure they update your address.

Question 56

I haven't received confirmation emails. What should I do?

Accepted Answer

If you're not receiving emails from AddressGenie, try these steps: 1. Check Your Spam/Junk Folder: Our emails sometimes get filtered—look for emails from [email domain], If you find them in spam, mark them as 'Not Spam' to receive future emails. 2. Check Your Email Address: Log into your AddressGenie dashboard at [URL], Click 'Account Settings' and verify your email address is correct, If it's wrong, update it and we'll resend confirmation emails. 3. Add Us to Your Contacts: Add [email] to your email contacts or safe sender list, This ensures future emails reach your inbox. 4. Contact Us: If you still can't find confirmation emails after 24 hours, email us at [support email] or call [phone], Provide your order number or the email you used to sign up, We'll verify your order status and resend confirmations. Important: Your order is still being processed even if you haven't received emails. We never want technical issues to delay your address change. Contact us and we'll make sure you're getting all updates.

Question 57

How do I contact customer support?

Accepted Answer

We offer multiple ways to reach our support team: Email: support@addressgenie.co (Response within 24 hours, typically much faster). Phone: [XXX-XXX-XXXX] (Monday-Friday, 9:00 AM - 5:00 PM Eastern Time). Live Chat: Available on our website during business hours (look for the chat icon in the bottom right). Help Center: Visit [URL]/help for instant answers to common questions, step-by-step guides, and video tutorials. When contacting us, please include: Your order number (found in your confirmation email or dashboard), A brief description of your question or issue, The best way to reach you (email or phone). We're committed to responding quickly and resolving any issues you may have. Your satisfaction is our top priority!

Question 58

What are your business hours?

Accepted Answer

Our support team is available: Phone Support: Monday-Friday, 9:00 AM - 5:00 PM Eastern Time, Closed on weekends and major U.S. holidays. Email Support: 24/7 (we respond within 24 hours, usually much faster, even on weekends). Live Chat: Monday-Friday, 9:00 AM - 5:00 PM Eastern Time. Dashboard Access: 24/7—you can log in anytime to track your address change progress. After Hours: If you contact us outside business hours, we'll respond first thing the next business day. For urgent issues, email us at [support email] with 'URGENT' in the subject line. Even though our support team has set hours, your address change process continues 24/7—we're always working on your behalf behind the scenes!

Question 59

Can I cancel my service?

Accepted Answer

Yes, you can cancel, but refund eligibility depends on timing: Before USPS Filing: If we haven't submitted your USPS Change of Address form yet (same day you order), we'll provide a 100% full refund, no questions asked. After USPS Filing: Once we've filed your USPS form, we can refund our service fee minus the $1.10 USPS filing fee, which is non-refundable (it's been submitted to USPS and cannot be canceled). After Company Notifications Begin: If we've already started contacting companies on your behalf, we'll refund a prorated amount based on work completed. To cancel: Email us at [email] or call [phone] with 'Cancellation Request' in the subject line, Include your order number, We'll confirm your refund amount and process it within 3-5 business days. We want you to be completely satisfied. If you're considering canceling due to a problem with our service, please contact us first—we'll do everything we can to make it right.

Question 60

What if I have a question not answered here?

Accepted Answer

We're here to help! If your question isn't answered in this FAQ, you have several options: Contact Support: Email: support@addressgenie.co, Phone: [XXX-XXX-XXXX] (Monday-Friday, 9 AM - 5 PM ET), Live Chat: Available on our website during business hours. Check Our Help Center: Visit [URL]/help for additional guides, video tutorials, and detailed articles. Schedule a Call: Need a detailed conversation? Email us to schedule a call at a time that works for you. Social Media: Reach out on [Facebook/Twitter/Instagram]—we monitor our social channels daily. We're committed to answering every question and making sure you feel completely confident using AddressGenie. No question is too small or too complicated—we're happy to help!

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